Log in  |
Register
shopping cart
0
Blast Off to Learning
Log in  |
Register
shopping cart
0
menu
Blast Off to Learning

Information & FAQ

Our Return Policy

We offer a 15 day money back guarantee for Web-App purchases, minus 3.5% for credit card fees.

What is not returnable:
PDFs
coins
physical books

Before you purchase, we recommend you sample the Web-App to make sure it's right for you.

To get a refund, go to your Order History on your dashboard.



General Questions for Teachers, Tutors, & Parents

When I make a purchase, am I signing up for a subscription?

+

If I purchase a license for a student, do I need to purchase one for myself?

+

I want to buy licenses in bulk, but I won't need them all at this moment. Will they still expire?

+

How do I assign apps to students?

+

How do I log on to my student's dashboard?

+

I see that for some web-apps the students earn coins. Is there a way I can give students coins as an incentive?

+

How can I see my student's progress?

+

I have technical questions about the apps, like do they run on Chromebooks?

+

If I assign a web-app license to a child I tutor and he quits, what can I do?

+

Can I still use your learning tools if I'm a parent, not a teacher?

+

I'm a teacher on a school's teacher list. Can I also have a personal account?

+

I'm a teacher on a school's teacher list. Is my classroom shared with other teachers?

+

General Questions for School Administrators

How do I purchase apps for a school?

+

How do I order books for my school?

+

How do I get tax exempt status?

+

When I purchase licenses for students, do I need to purchase a license for the teacher?

+

What if a student had a license assigned, but moves away and leaves the school?

+

Do I have to enter the students for our school?

+

Web-App Questions & Troubleshooting

What kind of devices will the online apps run on?

+

Do I need to be connected to the internet to run the apps?

+

Is it okay to use the apps on a mobile phone?

+

My app used to run fine, but now it won't load.

+

When I try to open an app, I get a black screen.

+

I'm using an iPhone and there's no sound.

+

I'm using an iPad and the app is acting strange.

+

Reading Program Questions

Once I purchase a program, how do I download it?

+

My child is 7 years old, which reading program should I use?

+

I'm teaching a group of students of various learning abilities; how would I use your program?

+

Can I use your program as a supplement and skip around?

+

Do these programs address spelling, or is it just reading?

+

When should my students start reading books?

+

Is the Orton-Gillingham approach only for teaching students who are dyslexic?

+

What is the Side-By-Side Reading Method?

+

Why are the reading program apps no longer free?

+

Where is the PDF for the program's flash cards?

+

Explainer Videos

Parents & Tutors - How to Add Students to Your Classroom

How Students Sign On to Their Accounts

Teachers with Schools - How to Add Students to Your School's List & Create Your Classroom

How to Assign an App to a Student in Your Classroom

Digital Learning
footer image
Facebook
Pinterest
Pinterest
Privacy Policy   |   Cookies   |   Terms & Conditions    |   Affiliate    |   Return Policy    |   Contact Us