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Blast Off to Learning
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Blast Off to Learning

Information & FAQ

Instructions

  1. Instructions for tutors or parents, click here.
  2. Instructions for teachers assigned apps from a school, click here.
  3. Instructions for school admins, to get apps to teachers, click here.

Our Return Policy

Web-apps may be returned within 15 days of purchase for a full refund.
* Orders $100 or more will have a 3.5% credit card fee deducted.
Note that coins are not returnable.


Before you purchase, we recommend you sample the Web-App to make sure it's right for you.

To get a refund, go to your Order History on your dashboard.

General Questions for Teachers, Tutors, & Parents

When I make a purchase, am I signing up for a subscription?

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If I purchase a license for a student, do I need to purchase one for myself?

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I want to buy licenses in bulk, but I won't need them all at this moment. Will they still expire?

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My student's app expired and I still need it, what do I do?

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How do I get to the "Fun Zone"?

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How can I see how my students answered questions on the apps?

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If I assign a web-app license to a child I tutor and he quits, what can I do?

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I'm a teacher on a school's teacher list. Can I also have a personal account?

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I'm a teacher on a school's teacher list. Is my classroom shared with other teachers?

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General Questions for School Administrators

How do I purchase apps for a school?

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How do I give the apps to the teachers?

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How do I order books for my school?

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How do I get tax exempt status?

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When I purchase licenses for students, do I need to purchase a license for the teacher?

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What if my teacher doesn't need all of the licenses I purchased?

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Do I have to enter the students for our school?

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Web-App Questions & Troubleshooting

What kind of devices will the online apps run on?

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Do I need to be connected to the internet to run the apps?

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Is it okay to use the apps on a mobile phone?

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My app used to run fine, but now it won't load.

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When I try to open an app, I get a black screen.

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I'm using an iPhone and there's no sound.

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I'm using an iPad and the app is acting strange.

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Reading Program Questions

Once I purchase a program, how do I download it?

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My child is 7 years old, which reading program should I use?

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I'm teaching a group of students of various learning abilities; how would I use your program?

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Can I use your program as a supplement and skip around?

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Do these programs address spelling, or is it just reading?

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When should my students start reading books?

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Is the Orton-Gillingham approach only for teaching students who are dyslexic?

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What is the Side-By-Side Reading Method?

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Why are the reading program apps no longer free?

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Where is the PDF for the program's flash cards?

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