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Blast Off to Learning

Information & Frequently Asked Questions

Return Policy

Individual apps purchased can be returned within 10 days of purchase for a full refund.
Orders of $100 or more will have a 3.5% credit card processing fee deducted.

Memberships & coins are not returnable.
Orders done with Purchase Orders are not returnable.

Before making a purchase, it is recommended to first sample the apps to make sure they work on your device and they are the right fit for you.

To request a refund, go to your Order History and select "Start a Return."

By continuing with your purchase, you acknowledge and agree to the above policy.

General Questions for Teachers, Tutors, & Parents

How do I get to the student dashboard?

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I'm a teacher, how does my school purchase licenses?

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When I make a purchase, am I signing up for a subscription?

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If I purchase an app for a student, do I need to purchase one for myself?

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I want to buy a web-app licenses in bulk, but I won't need them all at this moment. Will they still expire?

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My student's app expired and I still need it, what do I do?

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How do I get to the "Fun Zone"?

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How can I see how my students answered questions on the apps?

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Can I transfer a license to another student, if a student quits?

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I'm a teacher on a school's teacher list. Can I also have a personal account?

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I'm a teacher on a school's teacher list. Is my classroom shared with other teachers?

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Do you currently have any promo codes?

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General Questions for School Administrators

How do I get a quote, submit a PO, and get the apps to my teachers?

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A teacher is leaving her position, how do I transfer her account to another teacher?

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How do I order books for my school?

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How do I get tax exempt status?

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When I purchase licenses for students, do I need to purchase a license for the teacher?

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Do I have to enter the students for our school?

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Web-App Questions & Troubleshooting

What kind of devices will the online apps run on?

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The app is not running on my Android device, why?

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Do I need to be connected to the internet to run the apps?

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Can I use my mobile phone for the web-apps?

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My app used to run fine, but now it won't load.

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When I try to open an app, I get a black screen.

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I'm using an iPhone and there's no sound.

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I'm using an iPad and the app is acting strange.

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Reading Program Questions

Once I purchase a program, how do I download it?

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My child is 7 years old, which reading program should I use?

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I'm teaching a group of students of various learning abilities; how would I use your program?

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Can I use your program as a supplement and skip around?

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Do these programs address spelling, or is it just reading?

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When should my students start reading books?

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Is the Orton-Gillingham approach only for teaching students who are dyslexic?

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What is the Side-By-Side Reading Method?

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Why are the reading program apps no longer free?

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Where is the PDF for the program's flash cards?

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Blast Off to Reading FAQ

Do I need the app or can I just use the book?

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How do I use this program if I'm teaching remotely?

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When using the app, how can I assign lessons to my student?

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When I select "Show Progress", I see the progress chart. How do I see more details?

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I use the app, how do I see my student's dictations?

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In my book, the instructions say to use online activities that are not in the BOTR web-app. Why?

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Membership Questions

Can I have more than one membership?

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If I only want to give 5 of my students a membership, what should I buy?

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If I have 12 students, what should I buy?

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If one of my membership students quits, can I assign another student to the membership?

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Can a membership license be returned?

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My membership is about to expire, but I still need the apps. What do I do?

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