Our Return Policy
We offer a 15 day money back guarantee for all Web-App purchases, minus 3.5% for credit card fees.
Before you purchase, we recommend you sample the Web-App to make sure it's right for you.
Only Web-Apps are refundable. PDFs, coins, and bulk book orders are not returnable/refundable.
To get a refund, go to your Order History on your dashboard.
General Questions for Teachers, Tutors, & Parents
If I purchase a license for a student, do I need to purchase one for myself?
No. All teacher dashboards will include a free working app for any app purchases. This also applies to any PDFs purchased.
For example, if you purchased
five web-app licenses and assigned them to five students, you will have a working app on your dashboard. You will have access to
the app from your dashboard if there
is at least one student assigned app that has not expired. All PDFs do not expire and will always be available to you.
I want to buy licenses in
bulk, but I won't need them all at this moment. Will they still expire?
You will have one year, from the date of purchase, to assign your licenses to your students. Once assigned, your students' licenses will expire one year from
the date of assignment. For example, if you purchased 25 licenses and immediately assigned 5 licenses to 5 students, then those licenses
will expire one year from the date you purchased the licenses. If 364 days from your purchase, you assign the remaining 20 to 20
other students, then their
expiration date will be one year from that date you assigned them (which will be one year plus the 364 days from the purchase date).
How do I assign apps to students?
To assign an app to a student, open your Teacher Dashboard. Under the app will be an orange button "Assign Students to this App".
When you select that button you will see a drop down list of your students from your classroom. Simply select the student. Once
selected, they will have the app available on their Student Dashboard.
If there is no orange button, that means that you do not have any licenses available to assign.
I see that for some web-apps
the students earn coins. Is there a way I can give students coins as an incentive?
For many apps, your student will earn coins as they play, which can be spent in the "fun zone", on the Student Dashboard.
As an added incentive, or if your student is using an app that does not award coins, your account comes with 25 free
coins for you to give to your student; additional coins can be purchased.
To give your student coins, go to your Teacher Dashboard, and then open your classroom.
Then select the button "Award Coins".
How can I see my student's progress?
Many of our apps collect data as the student does the activities.
To see the progress, go to your Teacher Dashboard, then, under
the app, select the button "View All Student-App Info".
Then, find the student from the list, and select the "Show Progress" button.
You will then see an overview of the data, the attempts, the amount answered correctly, wrong, and the percent correct.
You can also see the details, where you will be able
to see exactly how your student answered the questions.
I have technical questions about
the apps, like do they run on Chromebooks?
If I assign a web-app license to a child I tutor and he quits,
what can I do?
If a student is no longer using their web-app, you can assign it to another student. If the web-app is the kind that expires,
the new student will be able to use the app for the duration of the license.
Can I still use your learning tools if I'm a parent, not a teacher?
Absolutely! Whether you're supplementing after school or homeschooling, our teaching tools can help you. Instead of a classroom,
you'll create just one student account for your child. You'll be able to do everything that a teacher can do such as monitor progress and give incentive
coins to your child.
I'm a teacher on a school's teacher list. Can I also
have a personal account?
You do not need a separate account for your personal needs. If your role is only as a teacher (not an admin), if you purchase
licenses with your account, they will go to your personal account. Your dashboard will keep your roles separate. Also, if you are a teacher who is on a
teacher list for multiple schools or institutions, they will all be listed separately on your dashboard (as long as you use the same email for all institutions).
I'm a teacher on a school's teacher list.
Is my classroom shared with other teachers?
Your school will have one student list which includes all students that you or other teachers from your school entered. This
is done so that if a student has more than one teacher, they only have one account. Note that this secure list is for your school only, other schools will
not have access to your school's student list. You will build your classroom from this list. Your classroom is not shared with other teachers.
General Questions for School Administrators
Can I buy licenses with a purchase order?
Yes, you can submit a Purchase Order for our online products as well as our physcial books, providing you meet the specifications
* Purchase Orders for physical books should be submitted separately from Purchase Orders
for our online products. Read below for the specifications.
Purchase Orders for our Online Products
- Who can submit a PO: Schools (public, charter, and private)
- Minimum total: $50 USD
- Net: 30
- Payment: check or via PayPal, USD only
We hold the right to suspend any accounts that are in arrears.
Purchase Orders for our Physical Books
- Who can submit a PO: Schools (public, charter, and private) and tutoring facilities
- Minimum total: A minimum of 15 books total.
- Net: 60 for only public and charter schools in the United States, all others must pay before books are shipped.
- Payment: check or via PayPal, USD only
- Get an Automated BULK Book Quote
All book sales are final.
When creating your PO, please refer to the product page for the prices and product names. On your PO, be sure to include your School ID, the
prices, and quantities.
Once your order has processed, you will receive an email to notify you. You can then 1) view/pay your invoice via your Adimin Dashboard,
and 2) assign teachers to your app licenses.
Note: to submit a PO you will need to
register as a school administrator. If you already registered and need to add school administrator as your role, please
send an email with your username (the email you used to register) and the request.
When I purchase
licenses for students, do I need to purchase a license for the teacher?
No. All apps or PDFs purchased will also be available, at no charge, to the teacher on the teacher's dashboard.
For web-apps that expire after a year, the teacher will be able to access the free app on the dashboard as long as there is at least one
student assigned app that has not expired.
What if a student had a license assigned, but moves away and leaves the school?
If, for some reason, a student no longer needs a web app (license), the license may be transferred to another student. Note
that if the app expires, the new student will have access to the app for the remainder of the life of the license.
Can I purchase coins to give to the teachers?
Yes. Coins can be purchased in groups of 50, and you can give coins to teachers from your account.
Although students will earn coins as they play the web-apps, teachers can give extra coins as an incentive.
Teacher and admin accounts initially receive 25 free coins to give students.
What if I'm a teacher who is buying for myself
and for other teachers?
If your role is an Admin and a Teacher, when you create an account, you should select those roles. If you already
created an account and need to make an adjustment, please send us an email with the details. If you have both roles, then you will have two
dashboards, one for an administrator and one for a teacher. Note that, as an admin, you will have to add yourself to your teacher list in order
for you to assign web-apps or PDFs to yourself.
How do I get tax exempt status?
If your school is in New York State, you should email us your NYS tax exempt status form. We will mark your
account as sales tax exempt and any purchases made via our site will not include sales tax.
Do I have to enter the students for our school?
No, you only need to enter the teachers to whom you will be assigning licenses. The teachers will add the students.
Note that the students added will be in one list for your school. This way one student can have several teachers, which is a common situation.
Web-App Questions & Troubleshooting
What kind of devices will the online apps run on?
Our apps will run on any device that uses a browser. This includes tablets, mobile phones,
PCs, Macs, and Chromebooks.
Do I need to be connected to the internet to run the apps?
Yes, in order to run the apps, you will need to be connected to the internet.
Is it okay to use the apps on a mobile phone?
Even though the web apps will scale to the size of a mobile phone, due to the size limitations, we do not recommend that they be used.
This, of course, is ultimately up to your preference. Our Arcade games are, however, made to be enjoyed on mobile phones since we want to encourage students
to use the coins they've earned on their devices.
My app used to run fine, but now it won't load.
Browsers save files in cache so loading will take less time when you open the app in the future.
Unfortunately, this can cause problems if the browser is updated, a cached file becomes corrupt, or when a change is made to the web app.
Some files may update, while others don't, which can cause the app to not
load or, if it does load, it may not operate properly. Your browser needs to be told to do a complete reload (not the same as a refresh).
There are a few ways to make your browser reload all web pages.
For Chrome and Edge
1. Do a reload by pressing the keyboard keys: shift, ctrl, R; note that you press the keys in that order, holding them down at the same time.
2. If #1 above does not work, press the function key F12. You will see developer information either on the bottom or side of your screen. Then press the refresh button on the browser (the little
circle with the arrow). The web app should refresh with a complete reload, and then you can then 'x' out of the developer window.
3. If you tried the above and still are having problems, then you may need to clear parts of your browser's cache. To do this, open your browser,
then type CTRL, SHIFT, Delete (at the same time). This will bring up a window such as the one below.
Next, select to clear cached images and files,
as shown. Make sure all other
boxes are not checked.
For Other Browsers
You will have to do a "reload web page" for your browser,
note that this is different from a "refresh". If you don't know how to do this, you can try the above for Edge and Chrome.
If that doesn't work, you should do a search on how to reload a website for the browser you're using. If you are unable to
do that, then you may have to clear your browser's cache (as a last resort). See your browser's instructions on how to do that.
I cleared the browser's cache, but the app still won't work.
If you're still having trouble, please make sure you have the latest browser version installed. Also, you will need to allow cookies to
be stored and allow local storage to be used. To verify that your device will run our apps, run
the HTML5 validator to make sure your settings are
I'm using an iPhone and there's no sound.
Mobile phones require that the ringer is used as a mute button. To get sound, please make sure your ringer is on and that
your device is not muted. If you believe your ringer is on and you're still not getting sound, use headphones. If you're getting sound with
headphones, then your device is muted.
I'm using an iPad and the app is acting strange.
If you have multiple apps open, there may not be enough memory to handle the functions of the app. Please close all open apps and then
reopen the web app. If it's still not right, turn your device completely off and then turn it back on (you should see a black screen with the Apple logo). If
that doesn't work, then you should clear the browser data.
To clear your browser data, first close this site on your browser. Then follow the directions for your browser to clear the cache and website data.
If you're using Safari, you can do this by opening Settings, scroll down to find Safari, then
you can either click on "Clear History and Website Data", or you can clear the data for our site only by scrolling down to "Advanced" > Website Data > find
blastofftolearning.com > swipe left to get the "Delete" button. Finally, reopen this site and then open the webapp.
Reading Program Questions
Once I purchase a program, how do I download it?
Once you purchase a program (or any web-app or PDF from this site), it will be available on your dashboard.
The apps are web-based, which means that they run from your browser and downloading to your computer is not necessary.
Note that you will need to be connected to the internet to run the apps.
My child is 7 years old, which reading program should I use?
If your child has an average or above average IQ, you should first try Blast Off to Reading. If you child is less
mature, and/or has learning difficulties (other than dyslexia), you may want to start with the I Can Fly Reading Program. Both programs
start with phonemic awareness, however, Blast Off to Reading is faster paced, covers more material (more rules, sounds and some ELA),
and is more difficult.
I'm teaching a group of students of various learning abilities; how would I use your program?
Teaching a group of students is not very different than one-on-one. Using a Smart Board, review prior lessons using
the flash cards, having the class chant
the sounds. Then use the lesson slides for the lesson, encouraging class participation. Finally, demonstrate word building with the new sounds
using the letter tiles (also review sounds from previous lessons).
When the students are doing their lesson-based
activities, that's your time to give attention to those in need. You can view the students' progress metrics, for each
student, to see which lessons need more practice and instruct those students to play the activities for those lessons.
During this time, you could work with students one-on-one, going over the flash cards and using the letter tiles.
Can I use your program as a supplement and skip around?
The programs are designed to build up on previous sounds and rules so that a student is not expected to know a sound or rule
if it wasn't yet taught. Thus, skipping around is not recommended. If, however, you're only using our programs as a supplement
to another program, then skipping around is fine.
Do these programs address spelling, or is it just reading?
The programs address both reading and spelling, since the two do go hand-in-hand. Note that the I Can Fly Reading Program does
not emphasis spelling as much as Blast Off to Reading, however, the activities in the I Can Fly Program do contain word building with
sounds and a spelling activity. The progress metrics will show the spelling score for the spelling activity.
When should my students start reading books?
Is the Orton-Gillingham approach only for teaching students who are dyslexic?
The OG approach can benefit any student learning to read. Students who are not dyslexic who use the OG approach will be better decoders and spellers. This is
because they will be taught all sounds and rules and will be able to decode words that they've never heard before. The OG approach isn't just phonics, it's a
combination of phonics mixed with rules and exceptions, and it's taught in a systematic, cumulative manner with a lot of review.
Read more about the Orton-Gillingham approach.